Privacy Policy

1. Introduction

ServiceNomadOS ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software service, including our website and mobile applications (collectively, the "Service").

By using ServiceNomadOS, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our Service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Register for an account
• Use our Service features
• Contact customer support
• Subscribe to communications
• Participate in surveys or promotions

This information may include:

• Name, email address, phone number, business name
• Billing and payment information
• Customer data you input into the Service (customer names, contact information, service records, RV details)
• Communications with us and other users

2.2 Automatically Collected Information

When you access our Service, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, features used, time spent)
• Location data (with your permission, for GPS dispatch features)
• Cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information from third-party services you connect to ServiceNomadOS, such as QuickBooks, payment processors, or SMS providers.

3. How We Use Your Information

We use your information to:

• Provide, maintain, and improve our Service
• Process transactions and send transaction notifications
• Send administrative information, updates, and security alerts
• Respond to your requests, questions, and provide customer support
• Send marketing communications (with your consent)
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations
• Enforce our Terms of Service

4. SMS and Email Communications

4.1 Transactional Communications

We may send you SMS text messages and emails for transactional purposes, including appointment confirmations, service reminders, invoice notifications, and account updates. These messages are essential to providing our Service and do not require separate consent.

4.2 Marketing Communications

By providing your phone number or email address and consenting to receive marketing communications, you agree to receive promotional messages from ServiceNomadOS. You may opt out at any time by:

• Replying "STOP" to any SMS message
• Clicking "unsubscribe" in any marketing email
• Updating your preferences in your account settings
• Contacting us at rvtechs@servicenomad.ai

4.3 Customer-Initiated Communications

When you use ServiceNomadOS to send SMS or email messages to your customers, you are responsible for:

• Obtaining proper consent from your customers to receive communications
• Complying with the Telephone Consumer Protection Act (TCPA) and CAN-SPAM Act
• Providing clear opt-out instructions in your messages
• Maintaining records of consent

4.4 Message Frequency and Charges

Message frequency varies based on your activity and settings. Standard message and data rates may apply. You are responsible for any charges from your mobile carrier.

5. How We Share Your Information

We may share your information with:

5.1 Service Providers

Third-party vendors who perform services on our behalf, including payment processing, data storage, email delivery, SMS services, analytics, and customer support. These providers are contractually obligated to protect your information.

5.2 Business Transfers

In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.

5.3 Legal Requirements

When required by law, legal process, or government request, or to protect our rights, property, or safety.

5.4 With Your Consent

We may share your information for any other purpose with your explicit consent.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure data centers with physical security

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We will also retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements. When you close your account, we will delete or anonymize your information within a reasonable timeframe, unless we are required to retain it for legal purposes.

8. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Opt-Out: Opt out of marketing communications

To exercise these rights, contact us at rvtechs@servicenomad.ai. We will respond to your request within 30 days.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To submit a request, email rvtechs@servicenomad.ai or call 866-616-5778.

10. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). We process your information based on:

• Consent: You have given permission
• Contract: Processing is necessary to perform our contract with you
• Legal Obligation: Processing is required by law
• Legitimate Interest: Processing is in our legitimate business interests

You have the right to lodge a complaint with your local data protection authority.

11. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Service, you consent to the transfer of your information to the United States and other countries where we operate.

13. Third-Party Links and Services

Our Service may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. Your continued use of the Service after changes become effective constitutes acceptance of the revised policy.

15. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: